Login Issues
Can't Log In
- •Double-check your email and password
- •Try "Forgot Password" to reset
- •Clear your browser cache and cookies
- •Try a different browser (Chrome, Safari, Edge)
- •Disable browser extensions that might interfere
Session Expired
Sessions last 16 hours. After that, you'll need to log in again. This is normal and designed to balance security with convenience during long shifts.
Scenario Analysis Issues
Analysis Taking Too Long
Analyses typically take 10-30 seconds. If longer:
- •Check your internet connection
- •Wait up to 60 seconds for complex scenarios
- •If still loading, refresh the page and try again
Analysis Doesn't Address My Question
- •Include more specific details in your scenario
- •Ask a clear question at the end (e.g., "Can I search?")
- •Use the follow-up box to ask clarifying questions
- •Try rephrasing your scenario
Unverified Cases (Yellow Warnings)
This means the case couldn't be verified in our database. It doesn't necessarily mean it's wrong, but you should verify independently before citing.
Our legal team is automatically notified when unverified cases appear.
Case Law Database Issues
No Results Found
- •Try broader search terms
- •Check spelling of case names
- •Remove filters and search again
- •Try different keywords for the same topic
Case Not in Database
Our database is comprehensive but not exhaustive. If you can't find a specific case, use the feedback button to let us know and we'll investigate adding it.
Dictation Issues
Note: Dictation only works on Chrome, Edge, and Safari. It is not supported on Firefox.
Microphone Not Working
Poor Transcription Quality
- •Reduce background noise
- •Speak clearly at a normal pace
- •Move closer to your microphone
- •Use a headset if available
Export Issues
Export Not Working
- •Try a different format (PDF vs. Word)
- •Check if pop-ups are blocked
- •Check your downloads folder
- •Try a different browser
File Won't Open
- •Make sure you have a PDF reader or Word installed
- •Try re-downloading the file
- •Check if the download completed (file size should be >0)
Display Issues
Page Not Loading Correctly
- •Refresh the page
- •Clear your browser cache
- •Try a different browser
- •Check your internet connection
Text Too Small / Too Large
Use your browser's zoom controls: Ctrl/Cmd + Plus to zoom in, Ctrl/Cmd + Minus to zoom out, Ctrl/Cmd + 0 to reset.
Payment Issues
Payment Failed
- •Check if your card has sufficient funds
- •Verify card details are correct
- •Try a different card
- •Contact your bank — they may have blocked the charge
Subscription Not Activated
- •Check your email for confirmation from Stripe
- •Log out and log back in
- •Wait a few minutes — activation can take time
- •Check Account Settings → Billing for status
Browser Compatibility
LawCite works on:
- ✓Chrome (recommended)
- ✓Edge
- ✓Safari
- ~Firefox (works, but dictation not supported)
Mobile browsers work but desktop is recommended for the best experience.
Still Need Help?
Contact Support
Click the feedback button in the app to report a bug or get help. Include:
- •What you were trying to do
- •What happened instead
- •Your browser and device
- •Screenshots if possible